Satisfaction level of post-operated facial trauma patients. A cohort study of a National Hospital in Peru

Abstract

Objective: To determine the level of satisfaction of patients who underwent surgery for facial trauma in the Dos de Mayo National Hospital (HNDM).

Materials and Methods: Quantitative, cross-sectional analytical study. The population consisted of 36 patients diagnosed with facial trauma who underwent surgery in the Head and Neck service of the HNDM during the period July 2014-February 2015. A Global satisfaction questionnaire, previously validated for this research, was used whose reliability is r = 0.95 and evaluates aspects of Limitation functional, facial appearance, sexual and physical appearance, negative self- concept and social appearance. The average scores on the Likert scale were compared with the paired Student t test. A p-value < 0.05 was considered statistically significant.

Results: Regarding the overall satisfaction of patients, the number of patients who reported having a high level of satisfaction was significantly higher in the post surgery compared to what was achieved in the pre surgery (p = 0.01). In respect of functional limitations, facial appearance, negative self-concept and social appearance 100% achieved a high level of satisfaction in the post surgery. In the dimension of sexual and physical appearance, 100% was in the post surgery a medium level of satisfaction, from the low level obtained in the pre surgery.

Conclusions: The patients operated after facial trauma in the Dos de Mayo National Hospital have a high level of satisfaction on a functional level, facial appearance, negative self-concept and social appearance. Key words: Facial injuries, patient satisfaction, postoperative period.